Refunds
Refund Policy
Refunds are limited to SEO Upscale platform, application, checkout, or system errors that prevent you from accessing or completing your purchased service, requested within 7 days of purchase.
Who you are buying from
- SEO Upscale is a digital SEO review and consulting product operated by Telework Design LLC. This policy applies to every SEO Upscale purchase.
Limited refund eligibility
- SEO Upscale services are digital SEO review and consulting services. Because access begins shortly after purchase, refund eligibility is limited.
- You may request a refund within 7 days of purchase if an SEO Upscale platform error, application error, checkout issue, or system-related technical problem prevents you from accessing or completing your purchased service.
We fix the issue first
- Before issuing a refund, SEO Upscale will first make reasonable efforts to correct the issue, restore access, or provide an alternate way to complete the service. If the issue cannot be resolved, a refund may be issued.
What is not refundable
- Refunds are not provided for user input errors, incorrect website URLs, incorrect email addresses, failure to complete the questionnaire, change of mind, customer internet/connection problems, third-party website access issues, or issues outside the SEO Upscale platform.
Delivery of services
- All SEO Upscale services are digital. Reports are delivered online and/or by email. Professional Analysis reports may be delivered through a secure DocSend link. No physical goods are shipped.
How to request a refund
- To request a refund, reply to your order email or contact sales@seoupscale.com with your order number and a description of the issue.
Approved refunds
- Approved refunds are returned to the original payment method. Refund timing may depend on Stripe, the customer’s bank, or the customer’s card provider.
What happens after a refund
- If a refund is issued, access to unused Snapshot scans, re-checks, questionnaires, report links, or Professional Analysis work may be revoked.
Payment processing
- All purchases are securely processed through Stripe. SEO Upscale does not store full payment card details.
Chargebacks
- Please contact us first at sales@seoupscale.com if something is wrong with your order. Most issues are resolved quickly and directly, without the delay of a bank dispute.
Need help with an order?
Email sales@seoupscale.com or use the contact page. See also our terms and privacy notice.